Refund & return policy

[PLACEHOLDER] This policy is a template and must be reviewed before publication.

Damaged or incorrect goods

Please check your delivery on arrival. If pellets arrive damaged, wet or incorrect, contact us within 48 hours with photos and we will arrange a replacement or refund.

Cancellations

Orders can be cancelled free of charge before dispatch. Once a delivery is on its way, transport costs may apply.

Returns

Unopened, undamaged bags stored correctly may be returned by prior agreement. Opened bags cannot be returned for hygiene and quality reasons.